Automatic guest CRM for hotels
WhatsMinder builds a profile of every guest that enriches itself in each conversation: history, spend, preferences and notes your front desk no longer has to capture.
A profile that fills itself, chat after chat
Most hotels lose what they know about each guest the moment the conversation ends. What they asked for, their dates, that allergy they mentioned: it all stays in an old chat or in the memory of whoever was on shift. WhatsMinder changes that. Every time a guest writes, the AI agent updates their profile with what it learns, without the front desk filling out any forms.
Over time, each guest has a living record: how many times they have stayed, how much they tend to spend, what they prefer and which details matter to welcome them well. When a returning guest writes again, the agent recognizes them and greets them differently, picking up their story instead of starting from zero. Your hotel stops treating a frequent guest like a stranger.
Why it matters
Three ways an automatic CRM lifts the level of service
Enriches itself
Every conversation adds data to the guest profile with no manual capture: the record grows on its own.
Recognizes returners
It identifies guests who have stayed before and greets them differently, picking up their history and preferences.
Auto-tagging
It classifies the guest from what they say in the chat, so the front desk knows who it is talking to at a glance.
What WhatsMinder keeps on each guest
All the guest memory in one place, always up to date
Stay history
It records how many times a guest has stayed and when, to understand how loyal they are to your hotel.
Guest spend
It adds up how much they have spent across stays to single out the guests who bring the most value.
Important notes
It saves details like allergies, birthdays or a late arrival so nothing gets lost between shifts.
Detected preferences
It learns guest tastes, such as room type or floor, from what they share in the chat.
Automatic tags
It marks the guest by the context of the chat to segment them with no manual work at the front desk.
Personalized greeting
On their return, the agent picks up their profile and welcomes them in a way that recognizes their history.