Product · Unified inbox

Unified WhatsApp inbox for hotels

All of your hotel's conversations in one place, where your team collaborates and the AI works alongside them without clashing. Nothing gets lost or left unanswered.

One inbox for your whole hotel

When conversations live on one person's phone, things slip through: an unanswered message, a forgotten booking request, a guest who wrote twice. The unified inbox brings all of your hotel's WhatsApp into one place your team shares.

Front desk, reservations and management see the same conversations and split the work. When a new shift comes in, the context is already there: nobody starts from scratch or asks the guest something they already said.

AI and people, without clashing

The agent and your team work in the same inbox, in order.

The AI pauses when a human steps in

If someone on your team takes the conversation, the agent stops so it never answers over them.

Teamwork

Several people handle messages from the same inbox, with no screenshots passed around or a phone handed person to person.

Nothing left unanswered

Every conversation is visible to the team, so no guest message goes without attention.

Everything in order, nothing lost

An inbox built so your front desk never leaves loose ends.

Centralized conversations

All of the hotel's chats in one place, with no reliance on anyone's personal phone.

Saved replies

Save the answers your front desk uses most to handle the usual questions in seconds.

Shared context

Everyone sees the guest's full history and continues the conversation without repeating questions.

Find any chat

Search by guest or conversation to pick up exactly where it left off.

AI and humans coordinated

The agent handles the repetitive work and steps aside when a person joins the reply.

Booking follow-up

The conversation and the reservation stay together, for follow-up without jumping between apps.

Frequently asked questions

Can several people handle messages from the same inbox?
Yes. Front desk, reservations and management work on the same conversations, with no phone passed around or screenshots sent. Everyone sees the guest's full history.
Do the AI and my team get in each other's way?
No. The agent handles the repetitive work, but if a person joins the conversation, it pauses so it never answers over them. They work in the same inbox, in order.
What happens when the shift changes?
The context stays in the inbox. Whoever starts the next shift sees the whole previous conversation and continues it without asking the guest something they already said.
Can a guest message get lost?
The goal is that it does not. Because everything sits in one shared inbox visible to the team, unanswered conversations stay in plain sight instead of hiding on a personal phone.

Put WhatsMinder to work for you

Book a demo