AI agent for hotels on WhatsApp
An AI agent that lives in your hotel's WhatsApp: it replies in seconds, in the guest's language, and knows your rooms, rates and policies. Like your best front-desk agent, with no downtime.
Your front desk, awake around the clock
Guests write at any hour: late at night, on weekends, while your front desk is busy with check-in. The AI agent replies instantly, every day of the year, leaving no one waiting and never losing a booking request to a slow answer.
It is not a menu of options or canned replies. The agent talks naturally, understands what the guest is asking and guides them to what they need: availability, rates, services or how to reach the property.
It knows your hotel by heart
It does not improvise: it answers with your property's real information.
Your rooms and services
Room types, capacity, amenities and what each stay includes, exactly as you load it in R2 OS.
Real rates and policies
Current prices, cancellation policies and house rules, with no made-up figures or promises you can't keep.
In the guest's language
It detects the language of the message and replies in that language, so every guest feels looked after.
How it works alongside your front desk
The agent adds hands to your team; it does not replace them.
It pauses when a human replies
If someone from your front desk joins the conversation, the agent steps back so it never overrides their answer.
It never makes things up
If it lacks a detail, it does not guess: it says so clearly and leaves the conversation ready for your team.
It hands off when needed
For a sensitive or out-of-scope request, it passes the conversation to a front-desk person.
One single inbox
Everything stays in the same WhatsApp conversation, ready for your team to follow up.
It leads toward the booking
It walks the guest step by step from the first question to closing the reservation.
Consistent care
Every guest gets the same thorough, attentive treatment, no matter the hour or the workload.